Warranty:
Starting from June 25, 2024, we offer a 10-year warranty from the invoice date covering manufacturing defects on all furniture.
A 3-year warranty applies to electrical components, wear parts in mechanisms, and gas cartridges.
Textiles are covered by the warranty of the respective textile supplier.
The warranty does not cover wear caused by abnormal use beyond what can reasonably be expected with normal use.
The warranty does not cover natural variations in wood, textiles, leather, sheepskin, or other natural materials.
Albin is not responsible for improper use or damage deemed to have occurred due to incorrect or insufficient maintenance, improper storage, or incorrect assembly by the buyer. The warranty does not cover direct or indirect consequences of the above.
For customized products, we reserve the right to adapt the applicable warranty terms.
The delivered product's wood surface or color may differ from wood or color samples. Such samples should only be seen as guiding examples.
Albin reserves the right to make changes to the furniture's design, construction, and color.
Transport damages:
Upon receiving goods, if the packaging is damaged, deviations must always be noted on the freight document. Missing documentation will result in claims being rejected. The recipient must immediately notify Albin of any deviations.
Visible or concealed damage upon receipt must be reported no later than 5 days after delivery. Contact our customer service at +46 (0)371-33750 or reklamation@stolab.se. Additional costs related to transport damage will not be covered by Albin.
Returns and claims:
Returns related to claims must not be made without our approval. For quick and correct processing of returns and claims, return documentation must accompany the goods, including a reference to the claim number. For returns to be made at Albin's expense, the transport must be handled by a carrier designated by Albin. Feedback to the buyer will be provided within 5 working days.
Claims – Are you a contract customer or reseller under contract?
Send your claim to reklamation@stolab.se.
